Refund policy for online sales: You have the right to cancel your online order within 14 days of purchase. You must email ReVive using firstname.lastname@example.org advising them of your order number (can be found on your invoice) and that you wish to cancel your order. You do not need to return your downloaded or paper certificate, this will automatically become void. After 14 days you are not entitled to a refund. Gift certificates last for 6 months unless otherwise stated. If you or the recipient redeem (use) your gift certificate , part or whole within the 14 days, you understand and give permission that you are no longer are entitled to a refund, part or whole.